Refund policy

Effective Date: July 23, 2026

At Bee Loco LLC, we value our customers and strive to provide quality products and excellent service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging with all original accessories and components.
  • Include proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged ordefective:

  • Perishable goods
  • Personal care and hygiene products
  • Age-restricted (18+) products
  • Gift cards
  • Final sale or clearance items
  • Any item marked as non-returnable on the product page

How to Start a Return

To request a return:

  1. Email support@beeloco.com within 30 days of delivery.
  2. Include your order number, the item(s) you wish to return, and the reason for your request.
  3. If your return is approved, we will provide return instructions and the return shipping address.

Please do not send items back without receiving return authorization, as this may delay or prevent processing.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to:
    • An incorrect item shipped by Bee Loco LLC.
    • A defective or damaged product.
  • We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. Bee Loco LLC is not responsible for returns lost in transit.

Restocking Fee

A 20% restocking fee applies to:

  • Approved returns.
  • Canceled orders that have already entered processing or fulfillment.

Shipping charges are not refundable.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or denial of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Most refunds are processed within 5–7 business days after approval. Processingtimes may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if the wrong item was shipped.

To request an exchange, contact support@beeloco.com within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the product, packaging, and shipping label.
  • We will work with you to provide a replacement, store credit, or refund when appropriate.

Lost or Missing Packages

If your tracking shows your package has been delivered but you have not received it:

  • Check with household members, neighbors, your building management, or your local carrier.
  • Contact us at support@beeloco.com if you still cannot locate your package.

Bee Loco LLC will assist in working with the shipping carrier; however, we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipped.

If your order has already entered processing, a 20% cancellation/restocking fee may apply.

Orders that have already shipped cannot be canceled and must follow the standard return process if eligible.

Refused Deliveries

Orders refused at delivery or returned to sender may be treated as a standard return. Applicable shipping charges and the 20% restocking fee may be deducted from anyeligible refund.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution. Filing a chargeback without first contacting us may delay the resolution process while your payment provider investigates the claim.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Company Name: BEE LOCO LLC

Phone Number: (510) 646-0690

Email: support@beeloco.com

Physical Address: Bee Loco, 1160 Pioneer Way, El Cajon CA 92020, United States